Frequently in organizations, managers make a rush to judgement, extolling bad attitudes, horrible decisions, and any number of problematic employee actions. In my early career, I would hear these stories and be immediately outraged, frustrated that employees would act in such unacceptable ways. Over time, however, I learned that perception is in the eye of the beholder, and often these “horrendous” acts, were simply misunderstandings or misinterpretations of events. While it