Time flies by and days run together, so how do we motivate staff on an ongoing basis? How do you continually prevent jobs from becoming rote and encourage new ideas and processes? First of all, don’t assume your staff are happy. Even those with long tenure may surprise you with unstated frustrations. How are you getting feedback from staff? Do you have an environment of trust where feedback is meaningful? Or are you likely to get no comments or misleading ideas that don’

In a world of divergent opinions often clashing and creating chaos, what can we do to encourage conflicting ideas at work in a way that...